Prepare your device for service.
To begin, you are encouraged to check your device's warranty. This can be done directly from the [Apple] website.
The second thing to remember is to backup your data! It is crucial to copy of all of your files, images and documents prior to proceeding with any type of repair or software support. You are welcome to read more about backup methods for your iPod in [this article].
Finally, the Find My Phone app will need to be turned off. To learn how to do this, consult [this article]. (Only applicable for iPod Touch)
To learn how to identify your device, please visit [this website].
Our repair services.
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